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When will my order ship?
Orders placed between the 1st and the 6th of any given month will ship by the 10th of the month. Orders placed after the 8th will ship within 1-3 business days after receipt. If you place an order on the 1st through the 8th that does not include any of the new products for the month (including that month's Papercrafting Kit, Mini Album Kit, Add-Ons or Limited Edition Kits) and you would like for it to ship right away, please send a note with your order # through the contact link below and we will be happy to honor your request.

I would like to have my order ship with my membership kit(s) to save on shipping. How do I do this?

Between the 1st and the 5th of each month you will have the option to add anything in our shops to your membership order. At checkout you will be asked if you would like your order to ship separately or with your membership billing. Simply check the box and your order will be shipped with your membership(s) in the same box. Full shipping will be paid at the time of purchase. When your membership is billed, shipping will be charged at a reduced rate or 0$, depending on the total amount calculated to ship the entire order.  If you have placed multiple (more than 1) orders during this time (even if you have checked the box on each one), please send us a note with your order #'s so that we can adjust your shipping manually.

My order is damaged or missing product.

If an error has occurred in packing or if your box arrives with damaged product, please notify us within 5 days of receipt and we will happily forward you the missing/replacement product promptly.

I am an International customer and have still not received my order after two weeks?
Our international packages are sent airmail and should not typically take longer than two weeks. However, for reasons out of our control, this can fluctuate from time to time. We are unable to credit International customers for missing kits until a full 30 days has passed.

I placed an order but did not receive an e-mail receipt? How can I verify that you indeed received my order?
Despite our best efforts to deliver your receipt, many times they end up in e-mail junk folders. Check there and you will most likely find it! You can always look in My Account to confirm your order.

I would like to cancel my membership(s)?
Although we will be sad to see you go, you can easily cancel your membership by following this link (cancel). You must do this however by the last day of the month prior to billing. Cancellations made between the 1st and the 9th will not be effective until the following month.

I need to change my billing information (or shipping address, e-mail, etc.)
Please log into My Account to easily make any changes to your account including change of billing or shipping address, e-mail and billing information.

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